Shipping

We ship from regional warehouses throughout the U.S. to expedite the shipping process and get you your order as soon as possible. Orders received by 4 p.m. on a business day in the time zone of delivery will generally ship the same day, and orders typically arrive within 1-3 business days after shipment. Most orders will be in stock at your nearest warehouse, but in cases where we need to draw product from multiple warehouses, we may ship your order in more than one package to expedite delivery at no additional cost to you.

At this time, we can accept orders from both Domestic and International customers

Billing

We accept all major credit cards, debit cards, and PayPal. To ensure your payment information is protected, we process orders through the Shopify checkout system and process payments using PayPal. Credit card and debit card numbers are never viewable by our personnel or stored on our company's servers.

Charges on your card or PayPal are made by our operating company, BUTTERFLY CIRCLE LLC, and will be reflected on your statement as a charge by "PAYPAL* BUTTERFLY CIRCLE LLC".

**Anti-Fraud Policy: To protect our customers, we take the threat of credit card fraud very seriously at Wholesale Clothing Store. In cases where fraud is suspected (for example, where billing information provided for a credit card does not match what is on file with the credit card company), we may notify you that the processing of your order has been delayed pending investigation. Additionally, we reserve the right to cooperate with the FBI and/or local law enforcement in relation to such suspected fraud, as well as pursue civil remedies against suspected perpetrators.

Returns

We accept returns of unused items if you notify us within 15 days of delivery of the items. We sell only first quality products—if any items arrive damaged, please notify us within 15 days of delivery so we can arrange for the items to be replaced. For priority processing of returns, please contact Merch Manager Khyla at khyla@butterflycirclellc.com

We do not charge any restocking fee for returns. Once you notify us that you would like to make a return (please see our Contact Us page), we will provide you with a Return Authorization.

We are unable to accept undergarments (including socks) for return if they have been tried on or removed from their original packaging, as applicable.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at butterflycirclellc@gmail.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at butterflycirclellc@gmail.com and send your item to the mailing address your package was shipped from.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product the mailing address your package was shipped from.